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Shipping Policy

When you purchase a new, refurbished, used, or collectible item from a seller at Achetes Online Marketplace, you pay immediately, online. Included in your payment is a pre-calculated fee for shipping. Your shipping fees when buying items from a seller on AchetesOnline.com depend on the type of product/s you purchase.

Delivery dates may vary for orders placed with Marketplace sellers. For more information, contact the seller directly. If your order is eligible for Achetes Online Fulfillment (AOF), Achetes Online Customer Service handles any questions about shipping and delivery after you place an order. For more information, see below Annexure 1 for seller shipping rates.

Rates are based on shipping a single item. Purchasing multiple items from multiple sellers may result in multiple shipments and charges. On rare occasions, shipment delays may be caused by ordering from multiple sellers simultaneously.        

 

About Shipping Restrictions

Certain restrictions prevent us from shipping certain products to all geographical locations. Restrictions for specific items may require the purchaser to provide additional information to ship the item.

You'll be notified at checkout if we're unable to ship specific items to the address you've selected. Please also check the product detail pages for any item-specific shipping restrictions. When possible, product detail pages filter out offers that can't be shipped to your delivery address.

Why Can't I Ship to an Address?

There are a few reasons why you might not be able to ship to an address.

You may not be able to ship to an address for the following reasons for non-Wholesale Items:

  • The item exceeds dimensional shipping limits. The package must have a maximum length or width of 2.5meters and maximum weight of 28kg’s.
  • The item is ineligible for shipping because it's large or oddly shaped.
  • The item is a restricted product. Products sold on AchetesOnline.com must comply with all laws and regulations and with Achetes Online's policies.
  • Certain hazmat items (including, but not limited to, lithium batteries) are restricted from shipping to your area.
  • Some carriers can't deliver to certain address types.
  • We're restricted from shipping to your location due to government import/export requirements, manufacturer restrictions, or warranty issues.
  • You've chosen an offer from a seller who doesn't ship to your address due to the nature of the product (e.g., perishable, hazmat, etc.).

 

 

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. The following requirements must be met to qualify for a delivery guarantee refund:

  • Shipping method selected is shipping option advertised on a product detail page.
  • Order is shipping to eligible address.
  • If you order contains items that are not eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
    • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
    • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.

 

Concerned about a Damaged Delivery or other issues with packaging?

We listen to our customers to identify new ways to reduce waste, improve manufacturer packaging on items we sell, and innovate on the packaging we use in our fulfilment warehouse. We gather packaging insights via customer service, online returns, and social media to help us deliver the best possible experience while minimizing waste.

While our mission is to reduce the amount of packaging required while ensuring products arrive to our customers undamaged, we recognize we do not always get it right. If you have experienced a damaged delivery, please contact us and tell us about your experience. We will use information collected from your order to help assess both the quality of the item's packaging from the manufacturer, and the choices we made in terms of packaging solutions available at our fulfilment warehouse. If needed, we will work to improve the packaging and may even restrict the item from sale until a packaging change is made to ensure that we are delivering a great customer experience.

 

Estimated Shipping Rates: Annexure 1