Achetes Online

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Achetes Online Frequently Asked Questions

 
Achetes Online is an online store through which Gauteng based residents can purchase essential goods and have them delivered at their door.
Achetes Online offers peace of mind shopping to Gauteng based residents, especially during this COVID-19 pandemic. Residents can shop from the comfort of their homes and reduce their exposure to COVID-19 during the lockdown. The well-equipped Achetes Online staff will do the essential shopping for Gauteng based residents.

Yes, Achetes Online is registered as an Essential Service provider. Achetes Online staff will always wear masks and constantly apply hand sanitizers when dealing with your deliveries, no contact will be made between customers & Achetes Online staff. Should an Achetes Online staff member not be wearing a mask while delivering, please report this to info@achetesonline.com

Only customers who reside within Gauteng based can use the Achetes Online online store. Should a customer complete a purchase transaction through the store for a delivery outside of Gauteng, the customer will not receive the goods and will be refunded for their purchase upon request. They will also be charged a 5% penalty fee for the transaction.

To get support from Achetes Online, you can:

Call (+27)21 492 6661 

Send WhatsApp text to 066 513 6767

Send email to orders@achetesonline.com

The delivery hours for Achetes Online are:

Mon to Fri: 08:00-17:00

Average expected time for delivery is usually within 12 to 48 hours of successful ordering within a work week.

In order to ensure that your goods are purchased and delivered during the above-mentioned delivery period. You need to ensure your successful transaction on Achetes Online is completed latest 3 (Three) hours before last delivery time mentioned. Goods for transactions that have been completed after will be delivered on during the next delivery period.

Shopping on Achetes Online is easy! Once you have found the product you want to buy, just follow the steps below:

Click on “Add to Cart” to add this product to your cart

Click on “VIEW CART” and “CHECKOUT” in the pop up

Click on “PROCEED TO CHECKOUT”

Register an account or Login into your existing account by entering your Email and password

Enter your shipping/billing information, ensuring your address is complete and accurate

Choose your preferred payment option

Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us  or the vendor  on Achetes Online Messenger a few hours after your order placement.

For all reund related Matters, please refer to our dedicated page Refund and Return Policy.

To ensure that your order is found. Make use of the following options:

- Use search button as all Achetes Online order numbers will begin with # followed by a 9-digit number (e.g. #123456789)

- Got to “My account” followed by My Orders for regular orders they should reflect on this tab. Alternatively you can select “My Downloadable Products” to see all digital/virtual products purchased.

Yes, you can create an account on Achetes Online by providing the required details. Achetes Online will use your details to inform you of any updates to the online store.

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.